Shipping policy
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3-5 business days
- Express Shipping: 1-3 business days
International Shipping
- We offer international shipping to select countries.
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary by destination and shipping method.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order through our carrier's website.
Shipping Insurance
- We offer optional shipping insurance to protect your package from loss, damage, or theft.
- You can choose to add insurance at checkout.
Customs, Duties, and Taxes
- The T & E Department is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
Lost or Damaged Packages
- If your order is lost or damaged in transit, please contact us at [email address] with your order number and tracking information.
- We will work with the carrier to resolve the issue as quickly as possible.
Returns and Exchanges
- Please refer to our Return Policy for detailed information on returns and exchanges.
Contact Us
- If you have any further questions or concerns, please do not hesitate to contact us at team@thetandepartment.co.uk.